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What I Have Learned

Here's a list of things that I have learned while working in call center Industry.  I hope you enjoy it. 

1.    ACW – we know that ACW means After Call Work but for married guys ACW means ATM Captured by Wife.
2.    EOP – English Only Policy? Hell no, it’s English O Pinoy, English or Pabulong. I think this is the most ridiculous policy ever still, according to our company EOP can enhance our communication skills. I don’t know why I’m having a hard time to follow the EOP rule but as soon as you give me a headset and an issue I could do EOP all day long. And the funny thing is most of the time if you speak in other language like French or Spanish it could go unnoticed or they won’t care at all but, once you say something in the native language a warning is given.
3.    No carpet No English Policy – we could only speak in Tagalog if there’s no carpet.
4.    I have learned that the mute button is my best friend.

5.    I have learned that putting the customer on hold is a time to relax.
6.    I have learned that the longer I stay, the more I care less.
7.    I have learned that if you tell a physician that you work in a call center, the checkup would only take 2 minutes and the diagnosis is stress.
8.    Some call center employees are afraid of applying for a higher position because
“With great salary comes great responsibility”
  9. I have learned that if you are working in a call center some people will look down on you. It just 
  proves that credentials on the wall does not make a person a decent human being.

10. I learned that a simple pat on the back can go a long way. 
11. I learned that I have a lot of things that I need to learn.

Did we missed out something? Please share the things that you have learned while working in the call center industry on the comments section so that we can add it to the list. 


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