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Showing posts from December, 2014

Viral Call Center Related Videos and Posts of 2014

The year is about to end so we decided to compile call center related videos and Facebook posts that went viral on social media. In case you missed it check out our compilation below. 7. Aegis Malaysia Hits Philippines Flood is a natural disaster and is avoidable in fact it is starting to become a global issue. Even Malaysia is not safe in terms of flood see the latest video below captured 12/23/2014. 6. Check out the video below of the Youngest Call Center Agent that hit the social media around June 2014. As of this writing the video has reached more than 400,000 views. 5. Call Center Agent Victimized by Fake Recruiter A BPO job seeker looking for non-voice post was victimized by a woman named "Grace" who pretended to be a recruiter from Sykes. The alleged suspect will first get your trust and ask for your number. “Grace” would then send you a message that you are hired for a non-voice post and you are required to change clothes “Grace” would then acc

Top Call Center Memes of 2014

Here’s the collection of the best call center memes for 2014. 10. Thor Meme – We have seen a lot of Thor Memes like Sari-Sari S-Thor, Thoron, Thorumpo.  Here’s a Thor Meme with a call center twist. 9. Frozen Message to Manager during Storm. 8. Dawson Creek Meme 7. Evil Toddler Meme 6. South Park Meme Credits to Facebook Page Call Center Philippines 5. John Lloyd Meme 4. Flood Meme 3. Call Center Girl Meme 2. Princess Sarah Meme 1. Call Center Meme via 9gag though it’s not funny but, it’s right to the feels. BONUS: Check out the funny Prank Call Video Below by clicking on the Play Button Post by JuzKDing . Which is your favorite call center meme? If you have anything to add we have now enabled the img tag on the comments section, to reply with an image just type in [img]http://theurloftheimage[/img]. 

Year in Review: Top 10 Call Center Stories of 2014

If you are wondering where 2014 go, we have created a list of call center news that matters for the current year. A good number of mergers and acquisitions of different companies, call center awards and other call center related news have been compiled.  See our list below. Number 10. Australian Call Center Acquire BPO acquired PH BPO Company Shore Solutions. Melbourne, based Acquire BPO completes the acquisition of Shore Solutions the fastest growing Philippine based BPO adding an estimated 2,000 employees to Acquire. According to Scott Stavretis CEO of Acquire and Shore Solutions  the acquisition of Shore offers several exciting opportunities for Acquire in diversifying their current service offering and bolstering the company’s revenue. Source: Number 9. Concentrix Acquires IBM BPO Business Concentrix will pay $505 million to IBM for acquiring its

List of BPO Labor Cases Listed on the Decisions Page of NLRC

We have created a list of BPO labor cases which are listed on the NLRC decisions page for NCR dated January – September 2013.  See the mandate of NLRC based on their website. The National Labor Relations Commission is a quasi-judicial body tasked to promote and maintain industrial peace by resolving labor and management disputes involving both local and overseas workers through compulsory arbitration and alternative modes of dispute resolution. It is attached to the Department of Labor and Employment for program and policy coordination. Case Number Date Company EE Won DISM PDF Link of the Decision X NCR-10-15723-12 1/30/13 Teleperformance Philippines 1 1 NCR-09-13853-12 4/23/13 TELETECH CUST. CARE MNGMT PHILS. 1 1 NCR-11-16926-12 5/6/13 TELEPERFORMANCE PHILIPPINES 1 2 NCR-08-12866-12 5/13/13 KGB PHILIPPINES 1 1 NCR-01-01143-13 5/28/13 INFOSYS BPO LTD. 1

BPO Employees Advised to Stay Safe During Typhoons

It’s good to see that as early as now some BPO companies have already informed their employees to be safe. We were able to gather some posts by call center companies announcing their BCP and shuttle schedules. 24/7 SOS posting Advisory and Shuttle Schedules Acquire BPO Shuttle Schedules CVG Shuttle Schedules TP on safety of its employees. Transcom advising everyone to safe and dry. This is really a good sign that BPO companies are now ensuring the safety of the employees.  However in real life scenario call center employees would still do whatever it takes just to get to work because we are afraid of getting infractions or NCNS.  Check out the photo below that we got from another call center employee that was able to document her travel during the typhoon. As you can see from the photo they have to take a truck just to get to work.   Photo Source: You can check out her blog

List of BPO and In-House Companies that Provides Excellent Training

Training magazine the 50 year old professional and development magazine has released its Training Top 125 for 2014. Training Top 125 is a worldwide ranking of companies or organizations that shines in training and development of individuals. Since Training Top 125 awards global companies, we decided to gather BPO and In-House companies that have branches or subsidiary in the Philippines. Here’s the list. 2014 Rank 2013 Rank Company Name Business 17 20 Capital One Finance/Banking 20 16 Automatic Data Processing, Inc Business Service 33 110 Afni, Inc Contact Center Provider 42 93 Wells Fargo & Co. Finance/Banking 62 35 Allied International Credit Business Services 76 89 Tech Mahindra Ltd. IT Services & Solutions 112 87 Cognizant Technology Solutions Technology 117 no data Aditya Birla Minacs Business Services BEST PRACTICE AWARD WINNER  Automatic Data Processing, Inc. The companies above provides an excellent training to new hires so expect a quality learn

Viral Video: Who's to Blame Ateneo Student Against Taxi Driver

A viral video has been spreading online because a taxi driver was having a heated argument with his passenger. It appears that the taxi driver doesn't have enough money to break the 500 peso bill. As of this writing the video has been shared more than 3000 times and has been viewed more than 93,000 times. Plate Number and the Taxi Company With this type of scenario it would appear that UBER service is way better because of the professionalism that the drivers are showing towards their passenger. If this taxi driver is working in a call center, he would be terminated on the spot for cursing to his customer. Please share this video as requested by Facebook user Mark Buraga so that the Taxi driver and the company could get reprimanded. See his post below; “I was late for my Final Exam in Ateneo because of this guy from RED ANGELO taxi. I've been calling the company but no one is answering. He didn't have change for my 500 so we had to go to the nearest

See If You can Pronounce the Words Correctly: The Toughest English Poem

I have been in the call center industry for almost 9 years  and to be honest I still have a lot of slip ups pronouncing some English words. The Poem entitled “The Chaos” written by Gerard Nolst Trenité proves that English is a tough language because there are a lot of irregularities in spelling and pronunciation.  According to sources if you can pronounce the words correctly on this poem, you are speaking English better than 90% of the native English Speakers in the world. Here's a part of the poem: If you are ready, read the whole poem aloud with the correct pronunciation. Dearest creature in creation, Study English pronunciation. I will teach you in my verse Sounds like corpse, corps, horse, and worse. I will keep you, Suzy, busy, Make your head with heat grow dizzy. Tear in eye, your dress will tear. So shall I! Oh hear my prayer. Just compare heart, beard, and heard, Dies and diet, lord and word, Sword and sward, retain and Britain. (Mind the latte

Netizen Hits Call Center Employees Due to Lack of Discipline

A netizen named Frances Estranda Arcadio vents out her frustration after seeing used coffee cups and cigarette butts in front of Net Square Building in Bonifacio Global City. Check out her Facebook post below; Infront of JP Morgan bldg. May tumubong bagong mga bulaklak – coffee cups at cigarette butts ang tawag. Tanim ng mga taong ismarte manamit, inglisero at inglisera, matatalino daw pero mga wala naman pakundangan at malasakit sa kalikasan. Saka magrereklamo kapag binaha. Nakakalungkot lang isipin dahil sa kapwang nagpapanatili ng kalinisan wala din silang pakealam sa pinagpaguran. Post by Frances Estrada Arcadio . I think she has a point and as call center employees we are very open to feedback and constructive criticisms so I know that we can learn from this experience. This should be the right time where our active listening skills can be utilized because we can understand what she's trying to say aside from that criticisms should help us know

Iphone or Ipon: A Call Center Agent’s Take on Investing

To get the latest IPhone 16GB model you need to shell out Php6,000 pesos for IPhone 6 and Php12,000 for the IPhone 6+, that’s just the initial cash out however, if we add in the monthly fee of 2,000 pesos for  the 24 month lock-in period the estimated cost of owning Apple's latest phones would be Php54,000 and Php60,000 with the assumption that you won’t go over 150 minutes of calls. The computation is based on SMART’s IPhone 6 Data Plan 2000. If you feel like your salary is similar to Coke where it’s either “Sakto” or Zero then it’s time to reconsider how you spend. Most of us are guilty of spending to things that we don’t really need like a new gadget, the 2 bottle sessions that ends up with multiple buckets, online shopping, travel and lastly cigarette packs. I can’t blame you for that because it’s our way of coping up with stress however, at some point in our life we would wonder where our money is going. Since most of us have received our 13th month pay, I decided to