Philippine Call Center Talents are Drying Up

Inquirer.net reports that "the quality and supply of talent are two of the biggest challenges faced by the country’s contact center sector this year, according to a midyear industry survey by the Contact Center Association of the Philippines (CCAP)."

Out of the 28 companies surveyed, the quality of the talent pool was a top concern for 82 percent of the respondents, followed by the supply (79 percent), and retention or attrition, which referred to turnover (64 percent), this is according to unofficial results of the CCAP survey.

Business continuity is the least among the CCAP members’ concerns, this has been a challenge to 4 percent of the respondents.

"The survey covered 33 percent, or 28 of CCAP’s 84 members. Of these companies, half are small enterprises, 11 percent are medium-sized firms, while the remaining 39 percent are large companies. The survey is still ongoing and the results presented are still partial."

photo credit: sun dazed via photopin cc

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