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Last year we have provided the list of call center companies that provides excellent training, as Training Magazine announced the 2015 winners we have updated our list and included the ranking from the previous year.

See if your company is included.

2015 Rank2014 RankCompany NameBusiness
917Capital OneFinance/Banking
1820ADP LLCBusiness Services
3633AfniContact Center Provider
6242Wells FargoFinance/Banking
8376Tech Mahindra Ltd.IT Services Global Global & Solutions
101112CognizantTechnology Solutions U.S.
110*NIITBusiness Services
116*TataConsultancy Services Limited U.S.

Comparing from last year’s data, it shows that 2 new companies have entered the list namely NIIT and Tata Consultancy while Aditya Birla Minacs and Allied International Credit was dropped from the list.

Training is not limited to new hire training, in this industry where products and policies could change on a daily basis. Tenured employees are also given training since it can strengthen your skills and could address various employee weaknesses like high AHT or low CSAT scores.

So, the next time your SME gives you the monthly knowledge check exams don’t take it for granted, knowledge check is also a form of training that keeps you updated with the current product issues or policy updates.

To see the winners for 2014 check the link below;
To see the full list of winners check the source below; 

About Training magazine Training is a 51-year-old professional development magazine written for training, human resources, and business management professionals in all industries that advocate training and workforce development as a business tool. Training also produces world-class conferences, expositions, and digital products that focus on job-related, employer-sponsored training and education in the working world. Training is published by Lakewood Media Group.


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